Help
& Advice
If you want advice in choosing flowers to send as a gift or
floral tribute just ask - we are here to help. Our florists
know which flowers work well together in arrangements and bouquets,
which flowers last longest and which are easiest to care for.
They also understand the cultural aspects of floristry in the
UK and Ireland; for example a suitable flower arrangement for
a new baby or an appropriate tribute to send to a funeral.
Advice
is only a click away - you can complete the simple form below
(coming soon) or email help@susansflowershop.com
Customer
Care
We aim to
provided our customers with quality goods and excellent customer
service. We have been trading on the Internet since 1998.
The menus
on the left of this page give you access to our complete terms
of business and other information about our online services.
However, if the information you want is not there please send
your questions to help@susansflowershop.com
or click
here to fill in our enquiry form
You may also use any of the other contact methods below.
How
to Modify an Order
Unless your order has already been dispatched it can be easily
modified (eg change of delivery address or delivery date). Send
your instructions, quoting your order reference number, to help@susansflowershop.com
How to Cancel an Order
Unless your order has already been dispatched it can easily
be cancelled. Send your instructions, quoting your order reference
number, to help@susansflowershop.com
We welcome your comments
If you can spare a minute of your time we would
be grateful if you could tell us your opinion of our web site.
We would also appreciate your feedback on our products and services
and any input you care to make on our Terms of Business and
Privacy Policy.
Please
send your comments by email to orders@susansflowershop.com.
It is by listening to, and acting on, feedback from our customers
and prospective customers that we can best improve our products
and service. |
